Privacy Policy

Introduction

Genetic Counselling India LLP is the owner of the website www.geneticcounselingindia.com alias www.geneticcounselling.com. The LLP is registered and headquartered in ‘Indore, Madhya Pradesh’. Throughout this document Genetic Counselling India LLP is referred to as ‘we’, ‘ours’, ‘our’, ‘us’, 'GCIL' and you are referred to as ‘you’ or ‘your’. We respect your privacy, value our relationship with you, and are committed to ethically dealing with sensitive information and data of personal nature. In accordance with the applicable laws and regulations of data protection and privacy, we have outlined how we will use your personal information. By visiting this website, you agree to share your information with us in accordance with this privacy policy.

Why Privacy Policy

This Privacy Policy is published in compliance with, inter alia:

Section 43A of the Information Technology Act, 2000;

Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);

Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

The type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information relating to an individual;

The purpose, means, and modes of collection, usage, processing, retention, and destruction of such information; and how and to whom GCIL will disclose such information.

General

We treat your privacy with utmost seriousness. Any violation of this policy by our employees will be subjected to disciplinary action, including termination and civil and/or criminal prosecution. This policy details how your data will be collected and used by us. We shall not provide your personal information to any third party. The only exception to this will be in the case of a legally compliant request for its disclosure. We may contact you via phone call, SMS, or email only in connection with the products and services provided to you and in agreement with this policy. We may periodically reveal information of statistical nature about our website and its users, which may include the number of users/visitors, the number and type of goods and services purchased, etc. You are advised to please read the policy carefully. By assessing our website, you agree to the collection and use of your data as detailed in this policy.

Personal information

According to this policy, all the information that can be used to identify an individual or may be linked to an individual such as name, address, telephone number, email, mailing address, etc. provided in relation to the services by us is categorized as personal information.

We may collect information about the host and domain from which you access the internet, the ISP you are using, the IP address of your computer, and other site statistical data. We receive, collect and store any information you enter on our website or provide us in any other way.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

While using the website we may collect your information including but not limited to your email id, phone number, shipping address, postal code, other contact details, information about links you clicked on the website, number of times you visited a particular page on the website, the pages that you visited on the website and other similar browsing information. You may choose not to share your personal information with us but it might affect the services provided by us and you may not be able to access or use them. We use your information to respond to your requests, process your transactions, and communicate with you in regard to our services rendered.

If you have inadvertently submitted any such information to GCIL prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used, or disclosed, then you may access, modify and delete such information by sending an email to info@geneticcounsellingindia.com, inquire whether GCIL is in possession of your personal data, and you may also require GCIL to delete and destroy all such information.

Why do we collect personal information?

The collection of information that can be used to identify you is only done to learn about you and verify your identity so as to permit you to use the website, to communicate with you, to make you aware of any promotional offers, to update you about our products and services, to facilitate the process of payment on the website. We may use your information for the following purposes:

To analyse the performance of our website to fix any errors and provide the functionality to our website. The information may be used to improve accessibility, user experience, and effectiveness of the website.
To identify your personal preferences and enhance your experience while accessing the website. It may also be used to recommend products and promotional offers that may be of your interest.
We may use your information to communicate with you through various channels such as email, chat, or phone with regard to your orders placed, queries raised, promotional offers on your products of interest, and other issues faced while using our website. We may contact our Visitors and Users with general or personalized service-related notices and promotional messages
We may use it to display interest-based/personalized advertisements of products explored on our website.
To provide and operate the Services.
To provide our Users with ongoing customer assistance and technical support.
To comply with any applicable laws and regulations.

Your personally identifiable information, which you choose to provide on the Website is used to help you describe/identify yourself. Other information that does not personally identify you as an individual, is collected by GCIL from all Users (such as patterns of utilization described above) and is exclusively owned by GCIL. GCIL may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes, and may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, GCIL reserves with it the right to use your anonymized demographic information and your anonymized health information for the following purposes:

Publishing such information on the Website.
Contacting you for offering new products or services.
Contacting you for taking product and Service feedback.
Analysing software usage patterns for improving product design and utility.
Analysing anonymized counselling information for commercial use.
Publishing anonymized counselling and your information (except Personal information as defined above) for education and research use.
Processing payment instructions including those through independent third-party service providers such as payment gateways, banking and financial institutions, pre-paid instrument, and wallet providers for processing of payment transactions or deferral of payment facilities.

If you have voluntarily provided your Personal Information to GCIL for any of the purposes stated above, you hereby consent to such collection and use of such information by GCIL.

Manner of collection of information

We receive and collect your information every time you interact with us through our website or through other channels such as email, phone, or through information provided by you to our carriers and delivery status updates. We may store information regarding your activities on our website directly or indirectly by using cookies or permissions or other trackers whenever you use, access or browse through our website.

Third-party links on our websites may be present and we are not liable for the privacy policy of such third-party websites as we do not manage, control, or own these websites. Certain browsers may have an option of ‘Do Not Track’ that allows you to inform the websites you visited that you do not wish to have your online activities on the concerned website tracked. These features may however be not available on all browsers and certain websites may not respond to such signals.

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated in this document only.

Our LLP is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Our website and third parties with whom we partner may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites. Cookies are small files that are stored on your browser or device by websites, apps, online
media and advertisements. We use cookies and similar technologies for purposes such as:

Authenticating users;
Remembering user preferences and settings;
Determining the popularity of content;

Delivering and measuring the effectiveness of advertising campaigns;
Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users ‘computers. We use pixel tags to measure the popularity of our various pages, features, and services.
We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
To modify your cookie settings, please visit your browser's settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section. We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit the website and use our Services, as well as when you visit other online sites and services.

When will your information be disclosed to third parties?

We are not involved in sharing or selling of personal information of our customers to third parties for commercial profit/gains. We may however share or be required to share your personal information under the following non-exhaustive conditions:

With our partner payment gateway if and when you initiate a payment on our website.
With concerned authorities under legal obligations; in cases of detection and prevention of fraud
With concerned authorities in connection with regulatory reporting, litigation, or asserting or defending legal rights and interests.
Due to a legitimate business reason
After asking and receiving your permission to do so
To send you information and promotional material regarding our products and services.
For purposes to improve your experience of online shopping on our website.

With whom your personal information be shared?

Your financial information will be used for purposes none other than completing a transaction related to the order you purchased from us. For commercial gains or profits, we do not sell, rent or share your personal information with any of the third parties except for the conditions when such information is to be shared with our third-party partners or associates upon you placing an order for our products to make sure that you receive such products successfully and on time. For such cases, we have strict contracts with our third-party partners that explicitly highlights that they can’t use your personal information for anything that is outside the scenarios permitted by us. Our third-party partners may hold your personal information securely and retain it only for the period specified by us in our contract. Moreover, we may use your personal information for promotional offers, to help investigate, prevent, or take actions in regard to suspected fraud, unlawful and illegal activities, potential threats to the safety and security of any person, violation of the website’s terms of use or to defend against legal claims, special circumstances such as compliance with requests/orders from legal authorities, law enforcement agencies or court’s orders requiring such disclosures.

Security

We have strict security measures for the protection of misuse, loss, or alteration of any information under our control. We protect your information against unauthorized access and adhere to stringent security guidelines. For our website, all payment details are entered on the Payment gateway’s page or bank’s page on a secured SSL. We shall have no liability, however, for disclosure of your information because of errors in transmission or because of unauthorized acts of a third party. We only keep your personal data with us for as long as it is required and delete it when it is no longer required. You agree to the following while accessing your services:

We may communicate with you regarding the privacy, administrative, and security issues related to our services and,
We may take technical, managerial, and physical safeguards to preserve the integrity of your data till you use our services.

If you would like to correct any of the information provided to us, you may do so by sending us an email requesting the same.

Children’s Privacy

Children i.e., a minor below 18 years of age are allowed to make any purchases/bookings on the website only with adult supervision. You may access the website but you are barred from making any financial transactions. Only adults should carry out financial transactions on this website.

Third-party links

We are not liable for/do not endorse any third-party links found on the website. We cannot attest to any of the claims or accuracy of the information or services provided by the third-party link sites. We, our employees or the sponsors do not in any way endorse any services, or products offered by the third-party links.

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Consent

By accessing our website, you consent to the collection and use of the information, including but not limited to sharing of your information as per this privacy policy. Additionally, you give us the to call you in relation to the services provided by us. By using the website, you express your acceptance of our Terms of Use, terms of Privacy Policy, Cancellation, and Refund Policy.

If you don’t want us to process your data anymore, please contact us at info@geneticcounsellingindia.com or send us a mail to: Genetic Counselling India LLP, Office no. 65, 1st Floor, Badwani Plaza, Old Palasia, Indore, Madhya Pradesh - 452001

Notices and revisions

We reserve the right to modify this privacy policy at any time, so please review it frequently. Our privacy policy stays under review to keep it up-to-date and relevant to our changing business. This privacy policy applies to all your information shared with us unless stated otherwise. All future updates in this privacy policy will be posted on this page of our website. The updates to this policy can be made without prior intimation to you and will come into effect as soon as they are posted. You should visit this page often to keep yourself aware of all the changes as and when they are made. If you have any concerns about your privacy when you visit this website, please contact us via any of the ways mentioned below. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@geneticcounsellingindia.com or send us a mail to: Genetic Counselling India LLP, Office No. 65, 1st Floor, Badwani Plaza, Old Palasia, Indore, Madhya Pradesh - 452001.

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GENETIC COUNSELLING INDIA

Privacy Policy